Privacy Policy
Last Updated: February 2026
At seradynexiq, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices in straightforward terms because you deserve to know exactly what happens with your information when you engage with our financial analysis education services.
Information We Collect
Running an effective educational platform means we need certain information to provide you with quality service. But we only collect what's genuinely necessary. Here's what we gather and why it matters:
Personal Identification Information
When you register for our programs or contact us, we collect basic details like your name, email address, phone number, and postal address. This isn't about data collection for its own sake - we need these details to communicate with you about courses, send learning materials, and respond to your questions.
Educational and Professional Background
We ask about your current knowledge level and professional experience. This helps us recommend appropriate courses and tailor our educational content to match where you are in your learning journey. Some students come with accounting backgrounds, others are complete beginners. Understanding this context helps us serve you better.
Important: We never sell your personal information to third parties. Your data stays with us and the trusted service providers who help us deliver our education programs.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Course communication, support inquiries, program updates | Duration of enrollment plus 3 years |
| Learning Progress Data | Track your advancement, provide personalized recommendations | Duration of enrollment plus 2 years |
| Payment Information | Process course fees, maintain financial records | 7 years (Australian tax compliance) |
| Technical Usage Data | Improve platform performance, troubleshoot issues | 18 months from collection |
How We Use Your Information
Data collection without clear purpose is just surveillance. We use your information for specific, practical reasons that directly benefit your learning experience:
- Delivering course materials and educational content through our learning platform
- Communicating about program schedules, upcoming courses, and changes to existing programs
- Providing technical support when you encounter platform issues
- Processing enrollment applications and managing your student account
- Sending relevant educational resources that complement your chosen learning path
- Improving our courses based on how students interact with the content
- Meeting legal obligations under Australian education and privacy laws
We don't use your data for intrusive marketing campaigns or share it with unrelated businesses. If we send you information about new courses, it's because you're already part of our student community and might genuinely find it useful.
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you substantial control over your personal information. These aren't just theoretical rights - we've built practical processes to honor them.
Access Your Data
Request a complete copy of the personal information we hold about you. We'll provide this within 30 days at no charge.
Correct Inaccuracies
If any information we have is wrong or outdated, you can request corrections. We'll update our records promptly.
Delete Your Information
Request deletion of your personal data, subject to legal record-keeping requirements that apply to educational institutions.
Restrict Processing
Ask us to limit how we use certain data while we address your concerns about accuracy or usage.
Data Portability
Receive your personal information in a structured, commonly used format that you can transfer to another service.
Object to Processing
Opt out of specific data processing activities, particularly for direct marketing communications.
Exercising Your Rights: Contact our privacy officer at support@seradynexiq.com with your request. We'll verify your identity and respond within the timeframes required by Australian law. Most requests are handled within 2-3 weeks.
Data Security Measures
We take security seriously because trust is earned through consistent protection of your information. Our approach combines industry-standard technology with sensible operational practices.
No system is completely immune to security breaches, but we maintain multiple layers of protection and have incident response procedures ready if something goes wrong. In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours as required by Australian law.
Cookies and Tracking Technologies
Our website uses cookies to function properly and improve your experience. These are small text files stored on your device that help us remember your preferences and understand how people use our platform.
Essential Cookies
These keep you logged in and remember your course progress. Without them, the learning platform wouldn't work. We don't ask permission for these because they're necessary for basic functionality.
Analytics Cookies
We use these to understand which course sections students find most helpful and where people encounter difficulties. This data is anonymized - we see patterns, not individual behavior. You can opt out of analytics cookies through your browser settings.
No Third-Party Advertising
We don't use advertising cookies or allow third-party advertisers to track you on our site. Your learning activities remain private.
Third-Party Service Providers
We work with carefully selected partners who help us deliver our education programs. These providers have access to limited data needed for their specific services:
- Payment Processors: Handle course fee transactions securely. They receive only payment-related information.
- Email Service Providers: Send course updates and educational materials. They process contact information under strict confidentiality agreements.
- Cloud Hosting Services: Store course materials and student data on secure Australian servers.
- Video Platform Providers: Host educational video content with privacy-focused settings that prevent unauthorized tracking.
All third-party providers are contractually obligated to protect your data and prohibited from using it for their own purposes. We regularly review these partnerships to ensure they maintain appropriate security standards.
Data Retention and Deletion
We keep your information only as long as necessary for educational purposes and legal compliance. Here's our retention approach:
Active Enrollment
Full access to all your data while you're actively enrolled in courses. This includes learning progress, submitted assignments, and communication history.
Post-Completion (2-3 Years)
After course completion, we retain educational records to provide transcripts and verify completion if you need documentation for employment or further education.
Financial Records (7 Years)
Payment information is kept for seven years to comply with Australian taxation law requirements for educational institutions.
Permanent Deletion
After retention periods expire, we permanently delete your data from active systems and backups using secure deletion methods that prevent recovery.
You can request early deletion of your data, though we may need to retain certain records for legal compliance. We'll delete everything else and provide confirmation once the process is complete.
Children's Privacy
Our programs are designed for adult learners aged 18 and over. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from someone underage, we'll delete it immediately and notify the relevant parties.
Parents or guardians who believe their child has provided us with personal information should contact us at support@seradynexiq.com so we can address the situation promptly.
Changes to This Privacy Policy
Privacy practices and legal requirements evolve. When we update this policy, we'll post the revised version on our website with a new effective date. Significant changes will be communicated directly via email to current students.
We recommend reviewing this policy periodically, especially before providing new personal information. Continued use of our services after policy updates constitutes acceptance of the changes, though we'll seek explicit consent for material modifications that affect how we handle your data.
Complaints and Regulatory Contact
If you're unhappy with how we've handled your personal information, please contact us first so we can address your concerns. Most issues are resolved through direct communication.
If you remain dissatisfied after raising concerns with us, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001